You are a seller or affiliate and have questions?
We are here for you! Drop us a line or take a look at our help centre to get the right answers to your questions.
Frequently asked questions
The registration with AffiliCon is completely free of charge. There are no running membership costs. You only pay a standard transaction fee of 7% + € 1 per purchase.
Yes. Using the test purchase feature, you can experience the complete customer journey in a sandbox environment. All commissions, order data, sales pages and purchase confirmation emails can be tested. Additionally, the transmission of shipping instructions, access credentials or download links can be verified.
AffiliCon reduces the risk of money laundering to a minimum using various security measures. Each product on our platform goes through a review process. We immediately reject suspicious, fraudulent or illegal products. We have a risk management system and fully comply with all monitoring, documentation and evidence requirements.
Als "Kleinunternehmer" in Deutschland kannst du deine Produkte auch über unsere Plattform verkaufen. In diesem Fall benötigst du keine Umsatzsteuer-ID. Da affilicon der legale Wiederverkäufer Deiner Produkte ist, sind wir zur Zahlung der Umsatzsteuer verpflichtet. Daher erhältst du deine Provisionen immer als Nettowert.
As a non VAT registered company (in Germany called ‘Kleinunternehmer’), you can also sell your products through our platform. In this case, you do not need a VAT ID. Since AffiliCon is the legal reseller of your products, we are obliged to pay value-added tax. Therefore, you will always receive your commissions in net value.
AffiliCon is the legal reseller of your products. Online retailers are not controlled by the Federal Agency for Financial Services Supervision (BaFin). However, we ensure that our partners, who support us with the payment processing, meet all necessary legal requirements.
AffiliCon takes care of the complex VAT transfer (MOSS) in the EU for you. All products must be taxed with the value-added tax of the EU country in which the end consumer is based. With 28 EU countries and up to five different value-added tax rates per country, this means a considerable effort for every online retailer.
We take on this effort and always charge your customers the correct value-added tax. Moreover, we take care of the accounting and invoicing for you. You get a live overview of all your sales, commissions and payouts. You will receive documents verifying your according to tax law and will be paid out according to the chosen payout period. Thereby, your accounting including all value-added tax issues is compliant with the EU regulations.
An adjustment to the value-added tax law in Germany was introduced in January 2015. It states that all products sold online must be taxed with the value-added tax of the EU country in which the end consumer is based.
We have implemented all of these requirements for all conceivable product categories in our platform and launched it punctually on January 1, 2015. That means no matter where you sell your product, we always charge the customer the correct value-added tax. Be it a book which is physically delivered to Austria and therefore taxed at 10% VAT, or an e-book bought in France, which is only taxable at the reduced tax rate of 5.5%, as well as a webinar which, for example, ist taxable at 17% VAT for participants from Luxembourg.
Since we act as your reseller and you only sell your products to us, all you have to do is to hand our payout documents to your tax advisor. The central MOSS reports to the Federal Central Tax Office must only be placed by AffiliCon, because AffiliCon GmbH is in every case the official, legal and fiscal seller of the product (the so-called "merchant of record").
Physical products can also be sold through AffiliCon. Our solution for individual delivery costs allows you to manually adjust the costs for delivery according to various countries. Additionally, you can exclude countries from the delivery. It is also possible to provide delivery costs covering a whole region, e.g. only the EU countries participating in the euro payment zone. The delivery costs can be determined gross for the end customers, or alternatively net, if you only sell your products business-to-business.
AffiliCon is the right partner for every product provider, regardless of whether you are a small business owner or sell e.g. seminars with annual turner of over 20 million euros. Our system is user-friendly designed and none of your transactions are lost. You can easily track and manage all payments, be it commissions or payouts.
As a vendor, you can use affiliate marketing to sell your product through our platform to increase your sales. As an affiliate you have the opportunity to advertise the products displayed on our marketplace. Since the selection is very large, you have a variety of successful products at your disposal. Thanks to our conversion-optimized order forms, which you can customize individually to your product and website, you increase your sales numbers significantly compared to using other order processes.
The payment of credit amounts for product sales and affiliate commissions are released from 100 euro net. Please enter the billing information in your account in order to be paid out punctually. Attention: For our new vendors and affiliates we apply 100% security retention within the first payment cycle in order to observe the return rate of the product. This way we avoid account over-payments. The “security retention” is part of your commission, which we will retain if any chargebacks were to occur (also returns) or accounting errors around the sales. After eight weeks the security deposit will be released according to the number of sales:
1 Sale = 100% Security retention
2-3 Sales = 50% Security retention
4-10 Sales = 20% Security retention
> 11 Sales = 10% Security retention
The commissions are paid out monthly, every two weeks or weekly according to the payout period which you can adjust manually in your account.
We take care of returns, cancellations, and revocations for you. If one of your customers would like to return a product, please proceed as follows.
Your customer should first contact you, as the vendor. Please check the return claim.
If the return is justified, send the invoice number to our support team via firstname.lastname@example.org. We will immediately arrange a refund for your customer.
If your customer contacts our support initially, we will forward the refund request to you as the vendor. Please respond to the forwarded email within 48 hours. If this period expires, we will arrange the refund for your customer in order to prevent chargebacks done by your customers.
We arrange the refunds for returns, cancellations, and revocations between you and your customers free of charge, as long as those requests comply in a standard way. Only in the case of returns that are not classified as standard (i.e. manual chargebacks on credit cards, direct debit or PayPal), we have to invoice you as vendor 10,66 €. It is an administrative fee coming from payment providers.
Please note that we can also handle partial returns and grant your customers a partial refund of the total amount (e.g. 50% of the total price). If an affiliate participates in the sale commission in the case of a not standardized return, the affiliate bears a share of the fee based on the amount of the percentage commission due to the affiliate.
You've got a question? Write an email.
The best way to contact our seller and affiliate support is to write to email@example.com.